Shipping policy

RetroHaus Shipping Policy

Last Updated: November 2025

Welcome to RetroHaus! We’re thrilled to help you find timeless, modern pieces for your home. Below you’ll find all the details about how we handle shipping to make your experience smooth and reliable.

Processing Time

• Orders are typically processed within 3–5 business days after payment is confirmed.
• Custom or made-to-order items may take up to 2–4 weeks to prepare before shipment.
• You’ll receive an email notification with tracking information once your order has shipped.

Shipping Rates & Delivery

• We offer standard shipping across the U.S.
• Shipping rates are calculated at checkout based on your location and order size.
• Estimated delivery time: 5–10 business days after processing.
• Large furniture items may ship via freight carriers and require an appointment for delivery.

Shipping Damage & Claims

• We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery at [your support email].
• Include your order number, photos of the damage, and packaging so we can assist quickly.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your item’s journey to your door.

Questions?

We’re here to help!

Contact our customer care team for any shipping-related questions.